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Shop Policies

  1. NO CUSTOMER SUPPLIED PARTS

    No exceptions. Customer supplied parts purchased from same or similar vendors as carried by Wreckless cannot be warranted by us as part supplier and vendor warranties are non-transferrable to another party. Product warranties are only extended to the original purchaser. 

    *IF WE MAKE A ONE-TIME EXCEPTION TO INSTALL CUSTOMER SUPPLIED PARTS, LABOR RATE IS $200/HOUR WITH NO WARRANTY FROM WRECKLESS*

     

  2. VEHICLE STORAGE FEE

    Any Jeep or vehicle left or abandoned on our lot for more than 5 business days after the completion of work will incur a $25.00 per day storage fee. We have limited parking available and those spaces need to be available for current customers & vehicles each week.
     

  3. WORK CANNOT BE SCHEDULED UNTIL ALL PARTS HAVE ARRIVED
    We can't schedule your job until all parts have arrived and have been verified. We are a custom Jeep shop. Custom work takes time to complete correctly and we are always booked out 2-4 weeks in advance as that is the nature of our business. 
     

  4. LATE MODEL JEEPS-ONLY (2007 and newer only!)

    When it comes to what types of Jeeps we service or build, please note that we are a Jeep specialty shop that knows Jeeps unlike any other.  Our high level of service is because our focus is directed to what we know best; 2007 and newer Jeeps! Due to limited parts availability for old models and extensive repair costs, we focus on late model Jeeps. We do not service or upgrade vintage Jeeps including the earlier MB, CJ, YJ. or TJ models.

     

  5. NO TRANSMISSION WORK
    We do not perform any transmission repair work at the shop. However, we can perform transmission swaps with new or re-manufactured transmissions from OUR vendors only. 
     

  6. RECYCLING OF OLD PARTS
    We take pride in doing what's right for the environment so we recycle all old parts on a weekly basis. If you wish to receive your old parts back, please inform one of our service writers prior to installation. 
     

  7. OLD WHEELS & TIRES
    We recycle all wheels and tires left behind that are not picked up with 24 hours of having work performed. If you wish to resell your old wheels and tires, they must leave with you when you pick up your Jeep. Wheels and tires left behind immediately get recycled the next business day. NO EXCEPTIONS.
     

  8. MINIMUM LABOR RATE CHARGE
    We have a one (1) hour minimum labor charge for any and all work performed. 
     

  9. ALL WORK TO BE PAID IN FULL BEFORE TAKING POSSESSION OF YOUR VEHICLE
    It's a shame that we even have to announce this a policy but all work must be paid in full before we will turn the vehicle back over to you for pickup. We have a very intuitive online payment processing process that's integrated with our invoicing system to make this process as streamlined as possible. If you cannot pay for the work, your Jeep remains in our possession as collateral until you can pay for the work performed. No Exceptions. 
     

  10. FULL PARTS DEPOSIT REQUIRED TO START PROJECTS
    We require a full parts deposit to begin the ordering process for parts to complete your job. Typically, our invoices are split into "Parts" and "Labor" fees. Payment for parts is due at the time of sale and payment for labor is due upon completion of work. Once payment is received, all parts are then ordered. We will reach out to you once we have all of the parts for your job to schedule your work. 
     

  11. ALL SALES ARE FINAL 
    Due to the custom nature of our business, once a product is ordered through us at Wreckless, we cannot return the part or product. All sales are final. Please re-read this policy again. We are happy to refund labor if you decide to go a different direction, but all parts or products that are purchased on your behalf will be delivered to you at our shop regardless if you have the products installed with us or not. If you are involved in an accident in your vehicle before the job is started, you are still obligated to take your parts with you and do what you wish with them. We cannot store them onsite as we have limited storage space available. 
     

  12. ALL JEEPS ARE REQUIRED TO BE DROPPED OFF

    All customer Jeeps are required to be dropped off for the day if the work is scheduled to take more than 1 hour.  We're sorry for any inconveniences. Due to the nature of our business with custom Jeep work as our primary focus, it is nearly impossible to plan out every day with accurate start/stop times for jobs we are performing. Please arrange transportation once you drop your Jeep off for service. We do offer a key drop if you wish to drop your Jeep off after-hours. We will call you/text you and email you as soon as the work is completed. 

     

  13. FOR OFF-ROAD USE ONLY
    You acknowledge that any work that we perform on any Jeep is for off-road use only. We are not responsible for any modification that we perform on your Jeep that causes a failure of state inspection. By approving the estimate for work, you understand and acknowledge that it is your responsibility to comply with all local, state and federal laws regarding vehicle safety. We only install head-lights that are DOT/SAE compliant. However, there are many marker lights, tail lights and other accessories which are not DOT compliant or SAE approved. It your responsibility to determine if the part you are asking to have installed is able to pass local safety inspections. 
     

  14. LABOR WARRANTY 
    Wreckless offers a one year warranty for any part we install on your behalf. This means that if a nut, bolt or fastener comes loose, or there is an issue with the way a part was installed, please bring the Jeep back to us and we will warranty repair it at no cost within ONE year of the date of purchase.

    ALL JEEP CUSTOMERS MUST RETURN FOR THE 500 MILE NUT & BOLT CHECK OR ELSE YOUR LABOR WARRANTY WILL BE VOIDED.

    Additionally, we will never pay another shop to warranty repair our work regardless of what shop it is. If you damage a nut, bolt or part on your Jeep from an accident, off road use or any other way, we are NOT responsible and the warranty is void. Our warranty is only in effect for fully functioning products that did not incur any damage from any accident or negligence beyond our control. Wreckless reserves the right to void any warranty claim based on improper use or accidental damage to any part installed. 
     

  15. PARTS WARRANTY 
    Wreckless does not provide any warranty on parts. Parts warranties are provided by the original manufacturer. If your parts came with a warranty registration card, please fill out the card with your information and submit the information to the original manufacturer of the part. Most Jeep part manufacturers offer a 1 YEAR WARRANTY from product manufacturing defects. 
     

  16. RE-GEAR WARRANTY
    All re-gear work including ring gears, pinion gears, bearings, lockers, gaskets and seals are warrantied for 3 months from the date of the original installation. We cannot control mud, dirt, debris from entering axle tubes and causing issues with seals or bearings if you use the Jeep or 4WD vehicle off road. Because of this, re-gear work is warrantied for 3 months from the time of install. No Exceptions.
     

  17. NO SUBPAR PARTS OFFERED OR INSTALLED
    We strive to provide you with the ultimate customer experience during your Jeep service visit or upgrade visit to our shop. We also wish to provide the highest quality of parts available to our demanding customers. Unfortunately, we have witnessed way too many part failures with certain brands that simply don't meet our expectations so we refrain from using them in our builds or repairs. Please see our home page for more information about our preferred vendors or ask one of our service writers for details. 
     

  18.  POLICIES SUBJECT TO CHANGE WITHOUT NOTICE
    Our polices are subject to change without notice. Please refer to this page for our updated shop policies.

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